Refunds
Nurse Gwenny’s Refund Guide
We want you grinning ear-to-ear with every book, sticker, or course you snag from us. Here’s how we handle “oops, this isn’t quite right” moments:
Books & Swag
Books: Not vibing with your new read? Within 30 days, send it back in excellent condition and we’ll happily refund the original purchase price to your payment method.
Shipping back: Your return trip to our PO Box (Nurse Gwenny, PO Box 1045, Platte City, MO 64079) is on you.
Stickers & other swag: We love them, but they’re final-sale only. No refunds, sorry!
Individual Courses
You’ve got 7 days to decide.
Full refund or swap— as long as you haven’t completed any courses that trigger a completion certificate showing CNEs.
Once the exam or certificate is done, the accreditation gears are turning and we can’t rewind.
Library Memberships
Cancel within 14 days if you’ve completed 3 or fewer contact hours and get a full refund.
Over 3 hours? We will cancel the membership so it won’t auto-renew next year.
Used a discount on to purchase and then cancel? We’ll simply charge you the normal (non-member) price for those goodies and refund the difference.
Course Bundles & Certification Reviews
Within 14 days and fewer than 3 courses completed?
Refund or exchange. We’ll let you pick.Need a different learning path? Our Team can help you swap to the right bundle.
Third-Party Courses
Bought through one of our partner providers? Their house, their rules. You’ll need to contact the company listed in the course summary for any refunds.
In-Person Classes
Full refund up to 30 days prior to class date.
Used a discount code to purchase and then cancel? We’ll simply refund the difference.
Need to transfer dates / classes? Transfers are allowed for future dates. A transfer will be based on availability and pricing for selected class. The price of the class you wish to transfer into must be of equal or lesser value; otherwise additional payments will be due.
Last updated: July 30, 2026
